Lean Recalls – Compromising Safety?

Is there ever a time when risk outweighs the real fix?   As we are quickly learning from the latest news regarding Toyota’s proclaimed “savings” through limited safety recalls, the answer is “NO”.  The details of the story surrounding Toyota’s knowledge of the mounting safety concerns and the Toyota’s defense is very disturbing.  Toyota has responded by stating “Our first priority is the safety of […]

Quality is Priceless

The price tag for Toyota’s recent recall campaigns is estimated to be more than $2 Billion and the loss in share holder value is likely many times more than this.  Yet we remain optimistic and anticipate that Toyota will make it through this crisis.  We can only imagine what this kind of money could buy if wasn’t spent on repairing vehicles. In our […]

Toyota Recall: Quality versus Quantity!

There has been much speculation about what went wrong and what is still right at Toyota.   It has even been suggested that Toyota may have become blinded by the desire to be the number 1 automaker in the world.  This suggests that quality and quantity are interelated and that one will suffer at the expense of the other.  We would argue that this is simply not true in this […]

Toyota: Managing Nightmares

The Nightmare Toyota continues to be plagued by recalls.  The current acceleration issues (either floor mats or “sticky” accelerators), braking issues on the Prius Hybrid, and now reports in the USA of steering problems with 2009 and 2010 Corollas.  While the majority of the news reports focus on the next steps to repair faulty vehicles, the real nightmare is the human tragedy that was and may still be […]