Solving problems BEFORE they Happen!

Wouldn’t it be great if you could solve problems before they happen?  While a problem free world may be far from our present reality, I am encouraged to learn that there are steps that we can take to improve our ability to recognize and resolve problems before they happen in real-time.  The solution to developing this problem awareness mindset is […]

Toyota: Managing Nightmares

The Nightmare Toyota continues to be plagued by recalls.  The current acceleration issues (either floor mats or “sticky” accelerators), braking issues on the Prius Hybrid, and now reports in the USA of steering problems with 2009 and 2010 Corollas.  While the majority of the news reports focus on the next steps to repair faulty vehicles, the real nightmare is the human tragedy that was and may still be […]

Using TRIZ for Problem Solving – Resources

In our first post on this topic, “Using Triz for Problem Solving – Introduction“, we provided a very basic introduction to TRIZ.  In the spirit of TRIZ, it is not our intent to rewrite or redefine the TRIZ process when excellent information is already available.  Our intent is to identify the few of the many excellent and exceptional resources that we have found. What is […]

Using TRIZ for Problem Solving – Introduction

Using TRIZ for Problem Solving – Introduction A famous quote from Albert Einstein, “The problems that exist in the world today cannot be solved by the level of thinking that created them.“, applies to the discussion of problem solving and more so to the topic of TRIZ, The Theory of Inventive Problem Solving, developed by Genrich S. Altshuller. TRIZ – Theory of Inventive Problem Solving […]

Contingency Plans – Crisis Management in Lean Organizations

Contingency Planning For Lean Organizations – Part IV – Crisis Management In a previous post we eluded that lean organizations are likely to be more susceptible to disruptions or adverse conditions and may even have a greater impact on the business.  To some degree this may be true, however, in reality, Lean has positioned these organizations to be more agile and extremely responsive to crisis […]

Lean Contingency Planning For Lean Operations – IT and the BSOD

Coincidentally, we are having a first hand experience with the Blue Screen of Death or BSOD with one of our laptops today.  The completely unexpected critical system error that renders Windows completely helpless.  If this isn’t on your list of IT concerns, it should be. In our case the error appears to be video related – driver or card.  Most IT […]

Contingency Planning For Lean Operations – Part III

Contingency Planning for Lean Operations – Part III   “Deaths spark huge crib recall” was the main headline of today’s Toronto Star (24-Nov-09).  This recall was the result of 4 infant deaths and affects up to 2.1 million units sold.  Click here to access the full article.  This announcement has made headlines throughout North America and is certain to be featured on […]

Contingency Planning For Lean Operations (II)

Contingency Planning For Lean Operations – Part II Putting together a contingency plan can be quite challenging when you consider all the things that could go wrong at any given point in time.  Contingency plans should not only be restricted to “things gone wrong” and are not limited to operations or process specific events.  All aspects of an operation are prone to […]

10 Ways to Enhance Customer Satisfaction

Customers are the reason we are in business and customer satisfaction is what keeps them coming back.  It takes a tremendous effort to gain a new customer and only seconds to lose one.  Service must be exemplary if we want to sustain and grow our customer base and ultimately our business. Mission:  Exceed Customer Expectations Is it really possible to EXCEED […]

How to Solve Problems with Idea Maps

Problem solving is a problem in itself for many companies and at times can be one of the most daunting tasks to undertake during the course of an otherwise regular work day. For some, problems seldom occur while for others this may, unfortunately, be a daily activity.  Since problem solving is not usually part of the typical daily agenda of “routine” activities, our ability […]