It’s no secret that lean is much more than a set of tools and best practices designed to eliminate waste and reduce variance in our operations. Â I contend that lean is defined by a culture that embraces the principles on which lean is founded. Â An engaged lean culture is evidenced by the continuing development and integration of improved systems, methods, […]
Achieve Sustainability Through Integration
Communication Breakdown – The Language of Lean
Getting people engaged and “on the same page” requires everyone to understand the language used to convey the message. Even the method of disseminating information can create confusion. Oral presentations can convey a completely different message than one delivered in writing. The tone used in an oral presentation cannot be delivered in writing using the same words. Voice inflections, body language, and atmosphere […]