Date: Fri, Jan 29, 2010 at 12:43 AM Subject: Lessons Learned from Toyota’s Stumble…e piece on Toyota recall by Steve Spear I received an e-mail this morning from Steven J. Spear, author of “Chasing the Rabbit: How Market Leaders Outdistance the Competition” and thought I would share his commentary on the Toyota recall. Steven raises some interesting points that we […]