Background If “Time is Money”, is it reasonable for us to consider that “Wasting Time is Wasting Money?” Whether we are discussing customer service, health care, government services, or manufacturing – waste is often identified as one of the top concerns that must be addressed and ultimately eliminated. As is often the case in most organizations, the next step is an attempt to […]
- Advanced Lean Manufacturing
- Eliminate Waste
- Lean Metrics
- Lean Mindset
- Theory of Constraints
- Training
Lean – A Race Against Time
1 Way to Exceed Expectations
Although I’m still not sure that it’s possible to exceed customer expectations, something happened last night that may have given me a slightly different perspective on this matter. In November of 2009 I published an article titled, “10 Ways to Enhance Customer Satisfaction“, on the very premise that the best we could do was enhance the customer’s experience based on […]
5 New Paradigms for a Socially Engaged Company
I have discussed how company culture can significantly influence results. Follow this link, 5 New Paradigms for a Socially Engaged Company, and prepare to be amazed. How do these paradigms compare with your own? Engaging your teams can be as significant as any new investment in technology. How much of an improvement would we have to make in Overall Equipment […]
10 Ways to Enhance Customer Satisfaction
Customers are the reason we are in business and customer satisfaction is what keeps them coming back. It takes a tremendous effort to gain a new customer and only seconds to lose one. Service must be exemplary if we want to sustain and grow our customer base and ultimately our business. Mission: Exceed Customer Expectations Is it really possible to EXCEED […]