Using TRIZ for Problem Solving – Resources

In our first post on this topic, “Using Triz for Problem Solving – Introduction“, we provided a very basic introduction to TRIZ.  In the spirit of TRIZ, it is not our intent to rewrite or redefine the TRIZ process when excellent information is already available.  Our intent is to identify the few of the many excellent and exceptional resources that we have found. What is […]

Using TRIZ for Problem Solving – Introduction

Using TRIZ for Problem Solving – Introduction A famous quote from Albert Einstein, “The problems that exist in the world today cannot be solved by the level of thinking that created them.“, applies to the discussion of problem solving and more so to the topic of TRIZ, The Theory of Inventive Problem Solving, developed by Genrich S. Altshuller. TRIZ – Theory of Inventive Problem Solving […]

Contingency Plans – Crisis Management in Lean Organizations

Contingency Planning For Lean Organizations – Part IV – Crisis Management In a previous post we eluded that lean organizations are likely to be more susceptible to disruptions or adverse conditions and may even have a greater impact on the business.  To some degree this may be true, however, in reality, Lean has positioned these organizations to be more agile and extremely responsive to crisis […]

Lean Contingency Planning For Lean Operations – IT and the BSOD

Coincidentally, we are having a first hand experience with the Blue Screen of Death or BSOD with one of our laptops today.  The completely unexpected critical system error that renders Windows completely helpless.  If this isn’t on your list of IT concerns, it should be. In our case the error appears to be video related – driver or card.  Most IT […]

Lean is Eco-Friendly – Coke Shows How

Today’s front page of the Toronto Star (Monday 22-Nov-09) featured an article on Coke’s new Eco-Bottle. The revolutionary plastic made from sugar cane byproducts is not biodegradable but can be 100% recycled. Are companies beginning to understand how their product or service may be impacting the environment?  Coca Cola has taken corporate leadership to the next level.  For Coca Cola, understanding how the […]

Contingency Planning For Lean Operations (II)

Contingency Planning For Lean Operations – Part II Putting together a contingency plan can be quite challenging when you consider all the things that could go wrong at any given point in time.  Contingency plans should not only be restricted to “things gone wrong” and are not limited to operations or process specific events.  All aspects of an operation are prone to […]

Contingency Planning For Lean Operations – Part I

Contingency Planning For Lean Operations – Part I Lean operations are driven by effective planning and efficient execution of core activities to ensure optimal performance is achieved and sustained.  The very nature of lean requires extreme attention to detail through all phases of planning and execution.  Upstream operations simply cannot tolerate any disruptions in product supply or process flow without the risk of […]

10 Ways to Enhance Customer Satisfaction

Customers are the reason we are in business and customer satisfaction is what keeps them coming back.  It takes a tremendous effort to gain a new customer and only seconds to lose one.  Service must be exemplary if we want to sustain and grow our customer base and ultimately our business. Mission:  Exceed Customer Expectations Is it really possible to EXCEED […]

Lean Office with Excel and VBA

Have you ever wondered what people do at their computers all day?  How can they possibly be that busy working on their day to day tasks?  The answer may surprise you!  Computers were supposed to make our jobs easier and give us more time to do other things.  The reality is quite the opposite. We have noted that many people are […]

Going DEEP with OEE

Does anyone actually look at their daily equipment availability? Instead of using TEEP that is typically based on calendarized availability, looking at the Daily Equipment Effectiveness Performance of your operation may provide some interesting insights. Working overtime due to material or equipment availability occurs many times.  Unfortunately, we find that sometimes these very same machines are idle during the week. A detailed […]