Coincidentally, we are having a first hand experience with the Blue Screen of Death or BSOD with one of our laptops today. The completely unexpected critical system error that renders Windows completely helpless. If this isn’t on your list of IT concerns, it should be.
In our case the error appears to be video related – driver or card. Most IT specialists know how to deal with these types of errors but for the average user, the message that appears is enough to make you sweat. If the system can’t fix the error, you may very well end up staring at a Black Screen – just as we are.
How is it that we were still able to produce this POST? Well, we are currently executing our contingency plan and using another system that is operated independently. Most companies back up their data to prevent or minimize loss. Another concern that is often overlooked is accessibility to that back up data in the event the system goes down.
What have we learned?
We are not the first to experience this problem. We did a Google search using some brief terms such as “Computer Black Screen”, “Laptop Black Screen”, and we even Googled parts of the error message that appeared on the screen. The result? Thousands of people have experienced this same error.
The point of this post is to demonstrate that you do not have to re-invent the wheel to determine potential solutions or to discover problems that may occur. Quite likely, they may already have happened and solutions are already developed and available.
There are two probable solutions to our video issue:
- Update the video device driver (Free)
- Replace the video card (Cost $)
Hopefully, the first solution is the answer to our problem. Video cards are not sitting on our shelf and the downtime may be extended if we can’t find something locally.
It is noteworthy that we have not yet identified the root cause of this failure. We haven’t loaded any new software or experienced problems in recent history. This may be the topic for a future problem solving post.
Regardless of the outcome of our present dilemma, we have learned that it is a good idea to keep device drivers up to date. As a planned activity, this may prevent some of you from having to experience the BSOD as we have today.
The loss incurred for this event is more than just the cost to repair. This computer may be down for a few days. How much is the down time worth? Unless we play out the scenarios that may threaten or pose a risk to our business, we may never have the opportunity to prepare for the event until it actually happens.
Keep an open mind and use the resources available to you to help solve the problem. In some cases a simple Google search could confirm your concern in a matter of seconds.
Until Next Time – STAY Lean!