“Use the Index Luke” is the free to read on-line version of the book “SQL Performance Explained“. If the book is free, why even mention the official “SQL Performance Explained” title for the hard copy? There are two primary reasons for purchasing a copy for my library. One is having a version of my own […]
Lean has been around for a long time and the naming was not Toyota’s idea. The proof of wisdom is in the results. I don’t sell “lean” per se. I am a change agent with a proven track record that speaks for itself.
Taking a company out of the red and into the black in a matter of months can’t just be described as an exercise in “lean” or “lean thinking.” I’ve had some company presidents call the transformation a miracle.
It’s about radical change, quickly, and effectively. It’s not about consulting and advising. It’s about identifying the opportunities, identifying solutions, and executing changes – immediately! Kaikaku is the Japanese term for radical change.
There’s little time for discussion. Just get it done, monitor results, and correct negative trends at the earliest possible moment. Achieving radical change requires all the sense of urgency a crisis deserves. When the business is back on the road to recovery, the time will come when those at the top want to know how “you” did it.
Unfortunately, without a pattern of successes that speak for themselves, we are simply looking for an opportunity to apply what we think know from someone else’s experiences. There is no prescription for a “lean” turnaround though there are methods that are commonly known and easily deployed that can be used to formulate an effective strategy.
It’s not uncommon to hear, “We have exactly the same problem except …”, and therein lies the reason why we need to embrace lean thinking as opposed to “simply” attempting to copy another company’s solutions. How likely is it that the circumstances your company now faces are exactly the same as those of another company to yield the requirement for their solution?
Use the tools to develop a solution that addresses YOUR problem, YOUR exceptions, and YOUR expectations. The growth of your business depends more on what makes your company different from the competition … not your similarities.
Until Next Time – STAY lean!
- Kaikaku 10 Commandments – KaizenWorld
- Kaikaku – Wikipedia
- 3 essential K’s for organizational success: Kaizen, Kaikaku, Kakushin – Mike Mogharei, PMP
Flawless Execution – Performance to Plan
Overall Equipment Effectiveness, OEE, is as much about “when” as it is about “how”. The objective of OEE is to identify opportunities that enable us to maximize the time available to produce quality parts at rate – the ideal cycle time. This ultimately affects our ability to predict when production should start and finish in kind.
Having a plan and executing a plan are far from being one and the same. Having a plan suggests that we already understand where “losses” are expected to occur. As such, our ability to execute according to plan is the difference between predictive performance expectations and actual performance results.
The variance between expected and actual results directly correlates to how well we understand our processes – regardless of outcome. In this same context, the degree of variance observed should also be reflected in the results of our OEE.
This becomes relevant when we consider where we think improvements are required. If we are unable to predict or anticipate the performance of our processes in their current state, how is it possible to truly identify the return on investment for incremental improvements in the future?
Statistical Process Control (SPC)
How much variance do you observe in the results of your OEE from one run to another? I wrote a post several years ago titled “Variance, OEE’s Silent Partner (Killer)“, that discusses this concept in greater depth.
The key to improving OEE begins by eliminating the excess variance in the results. In other words, to control OEE requires us to eliminate the sources of variation. When the results become predictable, the opportunity to control OEE begins.
Availability is typically the greatest contributor to observed differences in OEE. The primary reasons typically include unexpected machine faults and / or process failures. An effective preventive maintenance program will minimize and eventually eliminate the effect of “unexpected” downtime events on your OEE results.
There is more to process performance than monitoring downtime events, speed, and first time through quality levels. Performance to plan extends the concept to include whether parts are running when they were actually scheduled to run.
Predictable processes provide for greater flexibility in scheduling as do efforts to reduce setup / change over times and increase throughput. Toyota’s Heijunka box, a visual scheduling and optimization methodology, relies heavily on predictable process performance and short setup / change over times.
Just in time manufacturing demands unparalleled performance that can be enhanced by using OEE as a key indicator in your production operations.
Until Next Time – STAY lean!
I upgraded to TechSmith’s Camtasia version 9 today and note some very nice improvements that make producing videos with Camtasia so much faster and easier. Recording, editing, and creating your video is a simple process, even for novice users. You can save or share your videos by uploading them to Screencast.com, Vimeo, YouTube, Facebook, and more.
It is so much easier and more effective to create a quick video to demonstrate how to perform a task than it is to describe it in writing. I couldn’t imagine having to write instructions explaining how to tie shoe laces especially when we consider that our student probably can’t read or write yet!
In this same regard, a video makes for a better coach than a set of written instructions and videos often capture unanticipated experiences or nuances in the process that you may fail to note in your written narrative.
Editing videos doesn’t get any easier or more versatile than with Camtasia. Simply drag & drop features and effects into Camtasia’s multi-track timeline to place them precisely where you want them. All of the video editing technologies you need are available using simple mouse clicks.
The tutorials for using Camtasia are professional, easy to follow, and explain how to use each of the features available. The added benefit of course is to see how powerful videos can be for providing helpful instructions for teaching or using a new software product!
Camtasia can also be integrated into your Microsoft Office applications (Excel and PowerPoint). Apps are available for both PC and Apple products.
TechSmith Fuse: Flexibility and versatility are possible when you install this add on that can capture content where ever you are. Adding content to Camtasia, SnagIt, or TechSmith Relay is simple as you can see from the picture below:
If you’re looking for a screen capture recording and editing package for your computer, Camtasia by TechSmith is worthy of your consideration and the price is very affordable.
For an additional nominal fee, you can purchase a maintenance agreement that will ensure you receive the latest updates free of charge during the subscription period.
What does this have to do with lean? Written instructions are great and often necessary. However, there are times when videos are much better suited to explain a given concept or task and usually require less time to view than reading and understanding an equivalent set of written instructions.
If a picture is worth a thousand words, a video is at least that many and more.
Until Next Time – STAY lean!
The “Point of No Return” is a common expression that typically means you’ve reached an unrecoverable state if you continue to proceed with the current course of action. When I clicked the “Publish” button for this post, I reached a point of no return (action).
From an accounting perspective, the term “Break Even” point is used to define the point where Total Costs equal Total Revenue. The break even point translates to the quantity of parts that must be produced and sold to turn a profit. Stock exchanges around the world serve as a constant reminder that investors are only concerned with PROFIT and return on investment (PROFIT). In this context, a point of no return (profit) also exists.
Businesses exist for the customer or consumer. Poor quality, missed delivery dates, short shipments, warranty returns, and poor customer service all lead to higher costs and may eventually cause customers to reach their “point of no return”. Customers understand that the lowest price is not always the lowest cost option in the long run. Business depends on repeat customers.
What’s the point?
In the simplest of terms, our actions must yield a return that is greater than the investment required to achieve it. Delivering VALUE to the customer is one of the underlying principles of lean thinking and is measured by our ability to provide the highest quality products and services at the lowest possible cost, on time, delivered on time and in full.
This all sounds great on the surface but there will come a time where the cost to improve your systems and / or processes will exceed the return on investment – another point of no return. Alternative, lower cost, solutions must be found to meet your continuous improvement objectives.
Where a significant capital investment is required, your company may require a payback period of one or two years. A capital investment for a program that is soon to become obsolete is not a feasible option. The point of no return (investment) is reached before any funding can even be considered.
The Bottom Line
Understandably, the team will become extremely frustrated when the very solution they proposed is rejected or declined. While they may not doubt their own ability to provide viable solutions, they will doubt the company’s commitment to pursue excellence and continually improve.
For this reason, it is essential for the team to understand the reasons why. It also underscores the need to identify and respond to improvement opportunities quickly and as early as possible during the launch cycle of any new system, process, or product.
Rejection can sometimes be a gift. As I have stated many times before, “There’s always a better way and more than one solution.” Could it be that sometimes bad things happen for a good reason?
Rejection provides (forces) us with the opportunity to consider the present circumstances from a fresh perspective. If the premise for the proposed solution was to “fix” the current system or process as it’s is now defined, perhaps a radically different and innovative system or process could better serve the company in the long term.
Is it possible that a new and lower cost alternative exists that could be at least as effective and perhaps even more efficient? There are numerous examples of systems, processes, and technologies that exist today that were discovered by removing the limits that we unconsciously place on the scope of the problem that in turn limit the solutions we are able to develop.
The real problem with problem solving is the idea that the only solution is a “fix” to a system or process that is already be flawed from the onset.
TED Talks are rife with examples of problem solving that yield radical and in some cases simple solutions. The following TED Talks may serve to inspire you and your organization to look at problems and their solutions from a different perspective:
- Dan Bricklin – Meet the Inventor of the Electronic Spreadsheet
- Three Ways to Fix a Broken News Industry
- Franz Freudenthal – A New Way to Heal Hearts Without Surgery
These TED Talks present problems on a different scope and scale than we may be accustomed to, however, the very discussion of alternatives alone should serve to inspire radical thinking that in turn inspires radical change.
You may have noticed from these TED Talks that some of the solutions presented were found outside of the context or circumstances from which the problem originated. Is it possible that a “surrogate” solution exists elsewhere?
“Problems cannot be solved by the same level of thinking that created them.”
The point of no return is significant and literally requires “out of the box” thinking. Many companies no longer grace our communities or employ our neighbours, losing business and opportunities for growth to lower cost manufacturers and distributors to continually emerging global economy. The difference could very well be how we embrace the point of no return.
Consider that Toyota, as a new company to the North American automotive market, implemented innovative supply chain, inventory management, and production techniques to remain competitive. Radical change and innovation does not imply higher cost or investment. At best it should simply imply “different”.
Other companies like Apple and GE managed to change their futures under the leadership of Steve Jobs and Jack Welch respectively. Was it always pretty? Likely not from the books I’ve read. However, the outcomes are undeniable.
The courage of Steve Jobs to solicit support from Microsoft’s Bill Gates was an extremely radical decision at the time. This video, “Steve Jobs, Bill Gates and Microsoft – It’s Complicated“, clearly demonstrates the challenges faced in the relationship between Apple and Microsoft. As for GE, I highly recommend reading “Straight From the Gut” by Jack Welch to best understand the radical changes in business and company culture during his tenure there.
Asking the right questions, open minds, radical thinking, and strong leadership coupled with a commitment to pursue excellence, continually improve, and solve problems may help everyone realize that the point of no return can be one of the greatest gifts you’ll ever receive.
To quote Albert Einstein, “A clever person solves a problem. A wise person avoids it.” and so we … “look before we leap.”
Your feedback matters
If you have any comments, questions, or topics you would like us to address, please feel free to leave your comment in the space below or email us at email@example.com or firstname.lastname@example.org. We look forward to hearing from you and thank you for visiting.
Until Next Time – STAY lean
OEE or Overall Equipment Effectiveness continues to pervade the world of manufacturing as evidenced by the number of OEE templates that are downloaded each and every day from our downloads page. In this regard, it is interesting to note the number of OEE solutions that operate in complete isolation.
A medium to large sized company typically deploys some form of ERP (Enterprise Resource Planning) system to manage almost all facets of day to day operations. Ideally, an integrated OEE solution could take advantage of the existing data streams.
The argument against integration is the lack of “granularity” in the current ERP database system. Some databases simply do not accommodate the detailed reporting of downtime events such as set up, material changes, process faults, or other lost time events. Another related factor is whether these data elements can be reported in real time.
In reality, the requirements to support OEE data collection were simply not considered in the original database design and, as a result, two independent systems co-exist. An opportunity exists for software developers to expand the capabilities of their ERP solutions.
At a minimum, it is possible to bridge two or more independent databases to create a single report using a third party software provider such as Crystal Reports. Unfortunately, true integration requires more than simply generating a report to better manage and improve your enterprise.
This is a topic that warrants further review. If we’re writing about it, someone is either working on it or has already done it.
Questions, Comments, Future Topics
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Until Next Time – STAY lean!
The value of a solution is a problem not worth repeating.
The 5 Why process is one of the many tools that serve to help us to state a given problem, identify a root cause, and ultimately derive a solution to resolve the concern.
One of the caveats that potentially undermines the effectiveness of the 5 Why process is repeatability. The probability of arriving at a given solution is as varied as the participants in the 5 Why process itself.
The scope and description of the problem become the framework on which the solution is formed. The questions that evolve through the 5 WHY process depend on the skills and expertise of the participants. An effective means of deriving an effective solution is explained in our post “How to use the 5-Why approach.”
The problem with the solutions that evolve from the 5-Why process is the limited scope from which they were derived. In other words, the application of a given solution is constrained by the very problem it is intended to solve.
We can’t solve problems by using the same kind of thinking we used when we created them.
~ Albert Einstein
The ideal solution will resolve the immediate problem and will also yield broader “best practices” at the system and process levels to prevent recurrence in other/different applications.
The knowledge and lessons learned throughout the problem-solving process should also cascade into the systems, processes, and methods that affect future successes and outcomes. A problem solved is not repeated.
TRIZ is another creative problem-solving technique used to view problems and solutions from different perspectives. TIPS, the Theory of Inventive Problem Solving, is another acronym that may be used to describe TRIZ. The following websites offer more insight into TRIZ:
- TRIZ Wikipedia
- The TRIZ Journal (Altshuller Institute)
- The Altshuller Institute for TRIZ Studies
- TRIZ40 by SolidCreativity
The above sites offer insights into TRIZ and how it can influence our thinking to solve problems from new and different perspectives. Learn more about “Resolving Contradictions” at opensourcetriz.com.
Until Next Time – STAY lean!
Databases are capable of storing incredible volumes of data. However, their true value is found when we learn to mine and manipulate that data. Structured Query Language or SQL is the language of databases and is common – with some exceptions – to all of the major databases on the market today.
A custom front end is typical of most database solutions where we are immune from having to work with the raw data directly. Unfortunately, the front end solutions typically provide “prepared” or “canned” reports with limited capabilities to tailor them.
SQL gives you the ability to unlock your data. Customized queries can provide new insights into your data that would otherwise never be tapped. Of the many books available to teach you SQL, SQL Queries For Mere Mortals – Third Edition is one of our top recommendations.
Tap into the power SQL to get the most out of your relational database. SQL is not a difficult language to learn and you can become dangerously knowledgable in a matter of a few hours or even minutes. On the other hand, to use it effectively requires more than a basic understanding of a handful of commands.
Learning how to use SQL to it’s greatest advantage begins with a solid foundation in SQL. This book walks you through the evolution of SQL before commencing with any serious teaching of the language itself. Numerous examples demonstrate how to use the skills discussed in the text and all of the examples and databases are available for download from the book’s website. Five unique databases – Sales Orders, Entertainment Agency, School Scheduling, Bowling League, and Recipes – demonstrate the importance of understanding the underlying schema to formulate effective and efficient queries.
At 710 pages of chapter content alone, this book is for those who want an in depth guide to learn how to write effective SQL queries. While the pace of the book may seem a little slow through the first 5 or 6 chapters, you will appreciate the foundation they set for the materials presented in chapter 7 and beyond where joins, unions, and subqueries are presented. Of particular importance is the initial overview of database design. You will quickly discover that a well designed database is essential for writing effective and efficient queries.
Become the wizard! SQL – you’ll wonder how you ever did without it. You’ll also discover that SQL is more common than you may be aware of.
Microsoft’s SQL Server is the database solution of choice for our company. However, like many of the database solutions available, additional data mining tools are required to provide the top level reports needed to manage the business itself.
Not surprisingly, one of those tools is Excel 2016. The correlation between a database table and a spreadsheet is intuitively clear. While it is easy to conceive how they may be related, connecting the two may be a daunting experience the first time around.
For someone looking to make a quick connection, we recommend visiting the datapig technologies blog (http://datapigtechnologies.com/blog/). In a matter of minutes, you can establish a connection to your database and dynamically refresh the data on your spreadsheet.
Until Next Time, STAY lean!
The application of lean evolved well beyond it’s application in the world of manufacturing. Certainly, the medical field and hospitals have reaped significant rewards not only to the benefit of their own efficiency and effectiveness but also to the patients who are under their care.
It is a testament to lean practitioners who apply their knowledge of lean to create new paradigms for business and industry around the world. The book, Lean UX: Applying Lean Principles to Improve User Experience, published by O’REILLY is another example of this.
I have discussed the application of Lean Principles in the context of software development over the past few years and is perhaps one of the reasons that this book caught my attention. We’ve mentioned many times before that lean principles and practices can be extended to other facets of business beyond the manufacturing floor. Enhancing or improving the user experience – especially for web applications – is surprisingly specific, yet well developed.
With regard to the design process itself, I can appreciate an iterative design and release process whereby a preliminary release is followed by frequent updates based on user feedback and / or additional features that were reserved for later release cycles.
The release and development of Windows 10 serves as an excellent example of this process. As a participant in the Windows “Insider Preview Build” Program, I continue to receive the latest Windows 10 builds and provide frequent feedback to Microsoft accordingly.
Lean UX: Applying Lean Principles to Improve User Experience provides an interesting perspective and may just change the way you view web applications in the future.
The KINDLE advantage
Download the free Kindle app to save money and the environment when you purchase the Kindle version of Lean UX: Applying Lean Principles to Improve User Experience.
I have the KINDLE app installed on all of my key devices including my Blackberry, iPhone, iPad, MacBook, and Windows PC’s and a lot of books in my Kindle library. Books are available to you anywhere at anytime as long you have your device with the Kindle app with you.
It’s also easy to move from one device to another without having to remember the last page you read because KINDLE knows the last page read on each device.
Aside from not having try your complete library of books around with you, consider the shelf space you’ll be saving too!
Also consider how easy it is to follow along with an open book on the screen while learning to do something new on your computer.
I highly recommend the Kindle app though I still have a certain appreciation for hardcopy books too.
Until Next Time – STAY lean!