Category: Leadership

Attitude …

What you do does not define who you are but your attitude while doing it will ~ Redge

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When someone asks, “Tell me about yourself”, Do you automatically begin by letting them know what you do for a living?  How many times have you heard that “You are not what you do”?

This is not a new or radical statement and shouldn’t come as a shock to anyone reading it.  What will define you is your attitude.  We have an innate sense to “read” the people around us – friends, family, those we we work with, and those who we work for.

Other duties as required

I cringe when I hear the words, “That’s not my job”.  As a leader, I ask no one to do what I am not willing to do myself.  I demonstrate this by doing what needs to be done regardless of the task at hand – and that means anything.  For this reason, all of our job descriptions include “Other duties as required”.

Next time someone asks, “Tell me about yourself”, maybe describing your personal qualitities before your capabilities and experiences is a better place to start.  Be you and stay true to yourself.  That’s not attitude, that’s just who you are.

A key principle of lean is to hire and retain the best people.  Skills aside, these same people posses three common traits that I seek to employ:  Attitude, Character, and Enthusiasm.  They are ACEs who differentiate our company’s culture from that of our competitors.

Your company or organization is represented by all of the employees who work there.  The perception of your company in the market place is a direct reflection of the attitude of the leadership and that of their employees.

Until Next Time – STAY lean!

Versalytics

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Happy Anniversary

Happy Anniversary

It’s hard to believe that today marks our 7th anniversary.  I still remember writing that first post and wondering who would be interested in what we had to offer.

After more than 293,000 views, thousands of free downloads, and visitors from more than 120 countries, we can say that we’ve successfully helped more than a few people and companies get started with their OEE training and implementation.

We would like to thank all of our subscribers and visitors for your feedback, support, and many “thank you” notes over the years.

Your feedback matters

If you have any comments, questions, or topics you would like us to address, please feel free to leave your comment in the space below or email us at feedback@leanexecution.ca or feedback@versalytics.com.  We look forward to hearing from you and thank you for visiting.

Until Next Time – STAY lean

Versalytics >> Analytics

The Pulse of Leadership

In theory, Employee Opinion Surveys provide a pulse of the workforce and the workplace in general.  In practice, they measure the performance of executive leadership and the management team.  They serve as a tool to understand what is working and to identify opportunities for improvement.

Unfortunately, collecting and compiling survey data is very time-consuming and only represents a snapshot in time.  While the survey data captures the essence of what is occurring, every good leader knows, things can change very quickly – even too quickly, as  in times of crisis.

The attitude of Leadership is reflected in the gratitude of their Employees. ~ Redge

Leaders who are actively engaged with their teams are likely to dismiss the need for an employee opinion survey and we would tend to agree with them.  The attitude of Leadership is reflected in the gratitude of their employees.  The only way to get a real pulse for what is happening is to regularly walk the floor and engage with your teams.

Make the time to take the time to engage with your teams.  A regular “walk and talk” will yield more benefits to you and your teams than any survey could ever provide.  Acting on their suggestions and offering regular feedback will foster a culture of trust, respect, accountability, integrity, and open communication.  For that, your employees will be truly grateful.

Your feedback matters

If you have any comments, questions, or topics you would like us to address, please feel free to leave your comment in the space below or email us at feedback@leanexecution.ca or feedback@versalytics.com.  We look forward to hearing from you and thank you for visiting.

Until Next Time – STAY lean

Vergence Analytics
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Desk Jockey “Leaders”

English: A desk in an office.
English: A desk in an office. (Photo credit: Wikipedia)

Behind The Desk

For some people, being bound to a desk is an inherent and perhaps unfortunate part of the work they do. But, the last place I would expect to find a lean leader is sitting behind their desk.

I recognize the need for an office and understand that managing a business does require some desk time. However, it’s amazing how some “leaders” think that that’s what it takes to run a business. If you started and run your own business, you know otherwise.

To be in touch with your business is to spend time on the front lines, with your customers,  walking the floor, and simply being with your team – not just when you think they need you. Personally, I like to see and understand what is happening directly at the source. This is not to suggest that we interfere with the normal flow of operations or bypass the hierarchy of people who are running the operation. Rather, it is an opportunity to learn what is going on first hand so we can have a meaningful discussion to make improvements or to resolve any concerns as they arise.

The Desk Jockey

Desk Jockeys, on the other hand, rely on the steady stream of paper flowing through their office, looking for discrepancies or anomalies that don’t align with their expectations. Upon discovery, desk jockeys call the responsible person or persons to their office and proceed to explain the problem and offer solutions to them without really knowing what happened.

Desk Setup June 2009
Desk Setup June 2009 (Photo credit: Trevor Manternach)

If there isn’t enough paper already, desk jockey leaders have a niche for creating more. Attempts to justify their reasons for doing so further exposes their lack of knowledge on what it means to really manage and lead their teams.

We can’t assume the system is working simply because the paperwork is correctly completed. If the system is working, does that mean the physical process is working correctly too? Furthermore, could it be that the system itself is fundamentally flawed to begin with?

No Accident

Of course, desk jockey “leaders” didn’t get their titles by accident. They have a wealth of experience – at least that’s what they tell me – that brought them to their current level of success. It’s interesting to note that I hear this more from “first time” leaders who, sooner or later, learn why it may also be their “last time” leading.

A desk Jockey may also be a “know it all” or “know about”, leaving their teams to suffer and sweat through the issues so they can fend and “learn for themselves”. Almost as though rising to the challenge will make them stronger in the long run. I can picture the analogy well – the baby chick breaking out of its shell to discover the world because to help the chick is to make it weaker than those that did it for themselves.

It’s Just NOT Lean

Desk jockey “leaders” are not fully engaged with the reality that exists within their business. If you’re wondering why morale is low and your team is not engaged, it’s very likely that you’re not engaged with them. Strangely, desk jockeys share the same frustrations as their teams. They just don’t know it.

If you’re an expert, share your knowledge and skills. If you’re not, then you have all the more reason to get out from behind the desk and learn. Having the right answers isn’t going to solve all of your problems but asking the right questions will certainly help to bring you closer.

If our mission is “To deliver the highest quality product or service at the lowest possible cost in the shortest amount of time”, then writing reports for quality deficiencies, cost overruns, or missed deliveries is a strong indication that a problem exists – not behind the desk, but in the operation itself. Meetings and reports are best replaced by real hands on root cause analysis and problem solving that is only effective at the source.

Cell phones, tablets, laptops and other technologies make it possible to conduct business from wherever you are. Run your business from the place that matters most, not your desk. As for me, if I spend 10% of my time in the office, I’ve been there far too long.

Your feedback matters

If you have any questions, comments, or topics you would like us to address, please feel free to contact us by using the comment space below or email us at LeanExecution@Gmail.com. We look forward to hearing from you.

Until Next Time – STAY lean

Vergence Analytics

It’s Time to Celebrate! Happy Thanksgiving Canada

It’s Thanksgiving Monday here in Canada and I want to thank you – our valued subscribers, contributors, and visitors – for your continued support.  This is also a day where we turn to family and friends to celebrate and share the many things that we are thankful for.

I am also reminded that we need to be thankful for the people who help to make our successes a reality.  A successful outcome or “win” may be cause for celebration, however, we should also take the time to celebrate the very people that help to make them possible.

Over the past few years I have been working with a company that is going through a significant transformation and expansion. Installing equipment on the coldest days of winter and the hottest days of summer will quickly become fond memories and yet another opportunity to be thankful for.

Thank you for visiting and have a happy thanksgiving.

Your feedback matters

If you have any questions, comments, or topics you would like us to address, please feel free to contact us by using the comment space below or by sending an email to LeanExecution@Gmail.com. We look forward to hearing from you.

Until Next Time – STAY lean

Vergence Analytics

Leadership – Get Thirsty …

Horses drinking from a fountain in Central Park
Horses drinking from a fountain in Central Park (Photo credit: tiseb)

We are likely to find as many definitions for leadership as there are leaders. I recently downloaded an excellent app titled “Leadership Development” from Apple’s App Store and this definition of leadership was presented in one of the many videos:

“Leadership is the process of influencing people by providing purpose, direction, and motivation to accomplish the mission and improve the organization.”

ADP 6-22

While the expression, “You can lead a horse to water, but you can’t make him drink,” may be true for some, true leaders recognize and understand the value of making the horse thirsty enough to want to drink on his own.

Your feedback matters

If you have any questions, comments, or topics you would like us to address, please feel free to contact us by using the comment space below or by sending an email to LeanExecution@Gmail.com. We look forward to hearing from you.

Until Next Time – STAY lean

Vergence Analytics

Leadership is NOT an Event

Leadership
Leadership (Photo credit: glennharper)

We’ve all been to the employee “town hall” meetings where a senior executive attempts to motivate the team and clarify the vision just one more time. A captive audience, donuts, and free coffee are all it takes to reignite the passion and synergy that once was – or so they like to think.

Leadership is not an event, it’s a lifestyle.

~ Redge.

Today’s leaders are present and involved in all facets of the business, tangible to every one, and their leadership traits are uniquely woven through the fabric of the operation that is equally reflected in their lifestyle.

To be a leader is to be yourself.

~ Redge

Leadership is not a play where actors pose as leaders who are “in character”. We can think of many examples where certain people who have assumed leadership roles (no pun intended) have seemingly been “caught off guard”. Real leaders who are true to themselves and those whom they serve seldom find themselves in such circumstances.

If you really want to motivate your team, be the leader that people can expect to see at any time, all the time, 365/24/7. Although actions may speak louder than words, leaders understand that the key to building trust and respect is ensuring that both are sending the same message! Earning the trust and respect of your team begins by being true to yourself – trusting and respecting yourself – first.

Character is who you are when no one is looking

H. Jackson Brown Jr.

While this may seem to be somewhat of an anomaly, fostering a culture of change requires constancy in leadership in what we do, how we think, and who we are at the very core of our being.

Your feedback matters

If you have any questions, comments, or topics you would like us to address, please feel free to contact us by using the comment space below or by sending an email to LeanExecution@Gmail.com. We look forward to hearing from you.

Until Next Time – STAY lean

Vergence Analytics