Customers are the reason we are in business and customer satisfaction is what keeps them coming back. It takes a tremendous effort to gain a new customer and only seconds to lose one. Service must be exemplary if we want to sustain and grow our customer base and ultimately our business. Mission: Exceed Customer Expectations Is it really possible to EXCEED […]
10 Ways to Enhance Customer Satisfaction
Lean Office with Excel and VBA
Have you ever wondered what people do at their computers all day? How can they possibly be that busy working on their day to day tasks? The answer may surprise you! Computers were supposed to make our jobs easier and give us more time to do other things. The reality is quite the opposite. We have noted that many people are […]
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How to Solve Problems with Idea Maps
Problem solving is a problem in itself for many companies and at times can be one of the most daunting tasks to undertake during the course of an otherwise regular work day. For some, problems seldom occur while for others this may, unfortunately, be a daily activity. Since problem solving is not usually part of the typical daily agenda of “routine” activities, our ability […]
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Going DEEP with OEE
Does anyone actually look at their daily equipment availability? Instead of using TEEP that is typically based on calendarized availability, looking at the Daily Equipment Effectiveness Performance of your operation may provide some interesting insights. Working overtime due to material or equipment availability occurs many times.  Unfortunately, we find that sometimes these very same machines are idle during the week. A detailed […]